Thu. Apr 9th, 2020


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Accenture Helps Changi Airport Group Establish and Operate a Digital Factory to Drive and Sustain Continuous Innovation

4 min read


Accenture (NYSE: ACN) has served Changi Airport Group (CAG) which operates the world’s seventh busiest airport for international targeted traffic create and work a digital factory to consistently re-invent the airport’s passenger practical experience and remodel operations.
Recognized as DIVA — for digital, innovation, ventures and analytics, the factory is developed to enable CAG produce, experiment and start new digital solutions and providers — from conceptualization to current market start, making use of new techniques of working.

Staffed with gurus from both equally CAG and Accenture, DIVA leverages the most current impressive technologies and capabilities — like artificial intelligence (AI), digital internet marketing, large knowledge / analytics, predictive servicing and the internet of points (IoT). Managed like a factory, DIVA focuses on offering small business outcomes at scale, with strains of creation, predictable supply schedules and excellent controls. This design utilizes and allows new techniques of working — with style and design imagining, swift prototyping and experimentation at the main.
“Picture a start-up ecosystem exactly where workforce start out by imagining about what the consumer needs and get the job done backwards from there — experimenting quickly to produce impressive solutions and providers,” reported Fabio Vacirca, the current market device team guide liable for managing Accenture’s small business across Australia and New Zealand, South East Asia, India, Africa and the Center East. “DIVA is enabling CAG to re-appraise how the airport operates and produce digital methods to make sure that it stays a entire world-course leader.”

As part of its get the job done developing and managing DIVA, Accenture has served CAG produce an AI-driven virtual assistant for airport operations, a predictive servicing option for engineering, and future-technology commercial digital internet marketing strategies, driven by Accenture Applied Intelligence methods and accelerators.
“By creating DIVA with Accenture, we hope to proceed to foster a lifestyle of innovation and experimentation, by injecting new techniques of working within just our business,” reported Jeffrey Loke, a senior vice president at CAG. “DIVA is assisting CAG carry out digital improvements, at speed and at scale, at the enterprise stage, serving all CAG departments, like commercial, operations, engineering, IT, and corporate internet marketing & communications.”
Singapore Changi Airport is dedicated to frequently boosting the bar for its effectiveness and offering a real-time consumer practical experience. The airport has been voted the “Best Airport in the World” 10 situations by Skytrax respondents and has also won the DFNI Award for Journey Retail Excellence 9 situations1. Jewel Changi Airport, the life style desired destination located at the coronary heart of Singapore Changi Airport that opened previous April, been given the Exclusive Jury Award at the MAPIC Awards 20192, a prestigious marketplace celebration that honors the world’s most remarkable retail real estate projects.
Aligned to Singapore’s Sensible Country vision, DIVA is a reflection of CAG’s initiatives to keep tempo with the ongoing disruption of small business operations and an vital milestone not just for CAG, but for Singapore. DIVA is the very first these functionality that Accenture developed in ASEAN.
About Accenture
Accenture is a primary world expert providers enterprise, supplying a broad assortment of providers in tactic and consulting, interactive, engineering and operations, with digital capabilities across all of these providers. We combine unmatched practical experience and specialized capabilities across much more than 40 industries – driven by the world’s largest network of Sophisticated Technological know-how and Clever Operations centers. With 505,000 folks serving clientele in much more than one hundred twenty nations, Accenture provides continuous innovation to help clients enhance their effectiveness and generate lasting value across their enterprises. Take a look at us at
Applied Intelligence is Accenture’s solution to scaling AI for our clientele. We embed AI-driven knowledge, analytics and automation capabilities into small business workflows to accelerate time to value. Our experience in defining close-to-close tactic, merged with deep knowledge infrastructure capabilities, cognitive providers and industrialized accelerators enable smooth clients’ route to AI adoption, extending human capabilities and supporting clientele in scaling AI responsibly. Recognized as a leader by marketplace analysts, we collaborate with a impressive world alliance, innovation and supply network to enable clientele deploy and scale AI within just any current market and marketplace. Follow @AccentureAI and visit
1. Changi Airport Group’s Awards and Accolades web-site
2. The Organization Periods, 15 Nov 2019, Changi’s Jewel shines with major world award for retail real estate projects

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