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Datatel New IVR Payments Edition – xPressRELIEF Helps Healthcare Providers Cope With COVID-19 Staff Disruptions

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Press Release



updated: Apr 30, 2020 05:00 EDT


Datatel Communications Inc., a leader in IVR Payments / Pay-By-Phone, today announced a special edition of its IVR Payments Solution. The new DatatelPay-By-Phone xPressRELIEF for Healthcare Providers includes all the features healthcare providers need to respond effectively to disruptions caused by the COVID-19 Pandemic and to continue to process payments by phone.

COVID-19 has dramatically impacted Healthcare providers’ ability to respond to its patients’ phone inquiries, handle payment calls, and maintain PCI compliance and data security. With so many employees now working from home, payment security, and the ability to respond to patient’s inquiries have been stretched to the limit. DatatelPay-By-Phone xPressRELIEF Healthcare Edition IVR Payments is fully automated and allows Healthcare providers to process phone payments 24/7 securely and easily. In addition, it offers the option for exchanging data with some of the most widely used healthcare revenue cycle platforms.

Implementation is quick, simple, and can be operational in a matter of days. And to help with any financial uncertainty Datatel offers a no-questions-asked cancellation policy. No need to commit to long-term contracts, you can use this service on a month-to-month basis, for as long as needed.

Among DatatelPay-By-Phone xPressRELIEF Healthcare Edition’s many advantages are:

  • Patients can securely make phone payments 24/7 outside regular business hours
  • Works with staff that are being re-deployed to work from home
  • Complies with industry security standards (PCI and HIPAA)
  • Handles many concurrent calls without ever missing a payment
  • Transactions flow directly to their existing merchant account from all of the major payment gateways and processors
  • Implementation is quick and efficient

“During these very challenging and unprecedented times, we are laser-focused on making it easier for Healthcare providers to continue to service their patients and process payments over the phone 24/7, in the most secure way, while still  meeting PCI and HIPAA standards,” said Barnard Crespi Datatel’s Co-CEO

During these very challenging and unprecedented times, we are laser-focused on making it easier for Healthcare providers to continue to service their patients and process payments over the phone 24/7, in the most secure way, while still meeting PCI and HIPAA standards

Barnard Crespi

Datatel’s Co-CEO

About Datatel

Twenty-four years ago, we launched Datatel with the vision to deliver innovative payment software and secure voice communication solutions to help our clients become more agile, profitable, secure, and successful.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers. 

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction.  

Source: Datatel Communications Inc./Datatel Inc. in Canada

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