June 17, 2021

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KLM & BCG Extend Partnership for Digital Airline Operations

3 min read

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KLM Royal Dutch Airlines and Boston Consulting Team (BCG) declared the extension of their partnership that was formally established in 2018 and was the 1st to launch on the market place a suite of tools providing integral organizing and management for airline operations.

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KLM and BCG’s method to optimizing airline operations as a entire and at the same time, across time horizons and departmental silos, leverages a tailor made-created suite of electronic tools paired with company transformation capabilities to make sure the applications are used daily by frontline employees in functions, crew, and hub handle. Employing machine learning, synthetic intelligence, and superior optimization procedures, the state-of-the-art electronic options assistance the consumers improve intricate decisions relating to fleet, crew, ground providers, and community, and produce the greatest customer experience to travellers. To obtain success in just a several months and to avoid the want to commit to a system resolution that locks airways in, these solutions don’t demand changing any core systems. The airlines’ IT groups are included in the journey from the start, and inevitably all units are handed around to people teams.

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Verified Results

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These alternatives have enhanced KLM’s operational metrics throughout the board, this sort of as the range of flights delayed much more than 30 minutes or missed passenger connections by up to 40%, and have supported the maximize in KLM’s Web Promoter Rating (NPS) from 38 in 2015 to 41 in 2019.

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Through the COVID-19 disaster, these equipment and abilities enabled KLM and other worldwide airlines to be extra nimble in the experience of unparalleled volatility in the market place and functions. For case in point, by adapting current resources to assistance fleet allocation decisions centered on newest passenger facts, KLM obtained a 3% reduction in CO2 emission for every passenger kilometer in just its European Community.

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In the earlier a few a long time, the KLM–BCG partnership has also deployed its tailor-made alternatives at major carriers globally. Following Delta Air Traces (the inaugural buyer), the partnership expanded its consumer foundation to numerous airlines across Latin The united states, Europe, and Asia, in the SkyTeam Alliance and over and above (e.g., GOL and Virgin Atlantic).

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“Thanks to the present suite of equipment and the in-residence abilities that we have designed up in new yrs, KLM was capable to derive a whole lot of benefit from its Functions Choice Assistance set of tools in 2020, just like in the yrs ahead of. Our partnership with BCG is one particular of the creating blocks to supply on our ambition to come to be the world major information and know-how pushed airline and I am incredibly thrilled about having prolonged this exceptional cooperation.”

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René de Groot, Main Working Officer KLM

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“As we make market top electronic capabilities to aid our functions, partnering with KLM-BCG has been a essential to accelerating this build throughout technology, approach, and implementation. We are excited to keep on this journey and collaboration with the KLM-BCG partnership to be certain we keep on to supply entire world-course operational functionality for our travellers in equally blue sky and disrupted days.”

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Erik Snell, Delta Air Traces SVP Functions and Shopper Middle

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“We are thrilled to go on this 1-of-a-kind partnership with KLM. Around the last handful of a long time, our mutual observe history of innovation and complementary expertise has viewed our partnership go from toughness to toughness and has tested quite profitable in the industry. Collectively, we glimpse forward to continuing to provide airways close to the entire world with innovative equipment that will enable them arise stronger out of the COVID-19 crisis.”

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Jason Guggenheim, International head van Journey and Tourism BCG

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